I wonder who came up with the idea
to call the first responder@customer service Jack?
I mean it could have been Sophie
or Emmet or Deepak or Rahul
answering my query
but it's, or is it?
colloquial, relatable, friendly Jack,
(if I discard connotations
like The Ripper, or The Lad.)
And so I've been baring my online purchasing issues
with a customer service initiative.
If only I hadn't been so chatty, intimate almost,
declaring myself a technophobe
and nearly apologising for it.
For it's just occurred to me
that given Jack's prompt efficiency,
almost instantaneous responses,
that he/she/it
may well be a bot.
And where's the box it can tick to verify that?
Copyright 2026 Cathy Leonard
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